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Death Eric Sykes Shows Google Direct Answers is Late

4 July 2012 BY

Today Eric Sykes died. For many outside of the UK that won’t mean a lot. For those in the UK it means that an illustrious figure passed away. As always events like this however also tell us a lot about the world we live in.

The online world now gives us instant insights in how we respond to events like this. It shows how engaged we are or not and it also shows how quickly some online players can respond. We saw for example that Google’s newest feature, direct answers, is not as quickly up to date as some others are.

Twitter

The first thing people these days usually look at when something like this happens is Twitter. Is it trending yes or no? Twitter.com doesn’t give us Eric Sykes as trending, that makes sense because it is set to world wide and in the US it’s the fourth of July, so nothing much else happening there. Do we change the trending view to the UK however Sykes does show up.

Doing a search on “Eric Sykes” shows there are a lot of people tweeting about the matter and not just that, Twitter gives us explicit information on the fact that Sykes died with a link to the BBC:

Wikipedia

One of the quickest places to change status of events like this is Wikipedia. Because its humans controlling the data Wikipedia was quick in acknowledging his death. They changed the data rapidly and placed a special announcement on the top of the page saying information might change quickly based on more facts becoming known. They however didn’t have the death date in the summary box just yet:

Google

Finally Google. We know Google always wants to be first to the game. But were they? Looking at Google.co.uk we are seeing a familiar picture: Google News has been ‘upgraded’ to the top of the results showing the latest news on his death, with the BBC link right there again. So far so good.

But as you might know Google has launched a new feature on the Google.com properties: direct answers. It should gives us instant information on our search, and a search like “Eric Sykes” is one which should and does trigger direct answers.

But if we look at the direct answers something interesting shows: Yes, we have information in the right bar about Sykes, but this information seems clearly outdated:

It doesn’t show anywhere in this search that Sykes has just died. Not in the right pane, no news is promoted, nothing.

To give you a comparison: a search for Audrey Hepburn does show her date of death in the answer box on the right:

Conclusion: Direct Answers are late

So what we can conclude is that direct answers are not as direct as they should be. Maybe because Google is getting the information from specific sources the data isn’t updated yet. But with the fact that Google News isn’t triggered here (mind you, that could be location based, and it was triggered in later searches) there is no way of knowing Sykes died based on just this search. And that is a search from right after the news came out. Twitter still wins it when it comes to getting the news quickly.

Somehow that doesn’t seem to be what Google was intending with it I think.

AUTHORED BY:
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Bas van den Beld is a speaker, trainer and online marketing strategist. Bas is the founder of Stateofdigital.com. -- You can hire Bas to speak, train or consult.
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