Friday Infographic: Looking at your customer’s experience

We all want to be customer focused. We all want to create things that speak directly to our customers. This is not easy. It has many different angles. This infographic from Lenati offers a great overview of some important elements.

Customer-Journey-Mapping-vs-Customer-Lifecycle

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Bas van den Beld

About Bas van den Beld

Bas van den Beld is an award winning Digital Marketing consultant, trainer and speaker. He is the founder of State of Digital and helps companies develop solid marketing strategies.