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Friday Talk: Guy Winch on “Complaining the Right Way to Get Results”

27 April 2012 BY

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This Friday we have a talk which is much different from talks we are used to at conferences like SMX, SES or SAScon. This talk is by Guy Winch, who┬áis a psychologist, author, speaker and occasional stand-up comic. He wrote a book called “The Squeaky Wheel: Complaining the Right Way to Get Results, Improve Your Relationships and Enhance Self-Esteem”.

The book is said to be the “first science-based look at our complaining psychology.” Complaints? Yes complaints. Because most things tend to start with complaints. Managing those can really make an impact.

Try and listen to this talk not just as a person who might (sometimes, right ;)) complain, but also as a marketer who can use this in a psychological way.

AUTHORED BY:
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Bas van den Beld is a speaker, trainer and online marketing strategist. Bas is the founder of Stateofdigital.com. -- You can hire Bas to speak, train or consult.
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