In this rapidly evolving industry of ours, we strive hard to deliver top quality services to our clients. And the key to quality services is having the right team.
Lately I’ve been giving a lot of thought to what an ideal digital marketing team would look like. I’ve dropped the question in a couple of communities I’m a member of, and received a wide variety of responses.
Using these responses and my own insights, below I’ve outlined what I believe would make an ideal agency-side digital marketing team. I’ve described the various roles that are required, but these roles below do not necessarily translate in to FTEs – several roles can easily be combined in one person:
This person thinks in HTTP status codes and can cite all allowed parameters in a robots.txt file from memory. The SEO technician understands Information Retrieval and can visualise how a search engine bot crawls through a website.
SEO audits flow from their fingertips, and esoteric search engine wisdom peppered with Panda anecdotes is their idea of watercooler chat. This person is your on-site optimisation resource.
Links make the web, and the linkbuilder knows like no other how to get links. This person is a relationship builder and has a black book of webmaster contacts as thick as a King James bible.
They know how to find the right guest post opportunity, the right ear to whisper in to for a ‘sponsored’ link on a major news site, and what a perfectly crafted link request email looks like. In fact, they sent out such emails several dozen times a day – on a slow day.
This person takes a client’s value proposition and USPs and translates them in to ideas and outlines for content.
A blend of a classic marketing brain and a digital native, the content strategist knows exactly what makes an online audience tick and can find the right angle for even the dullest of companies to appear sexy online.
This is the grunt of the digital marketing team, the person in the trenches churning out the copy that makes it all work. No illusions of grandeur here, the copywriter knows that they’re low in the pecking order. They also know that without them the whole house of cards would come tumbling down.
This person takes the outlines from the content strategist and the guest post requests from the linkbuilder, and works their lyrical magic to deliver content that captures audiences.
Good copywriters are few and far between, so don’t for one second think this is the lowest-paid job in the team. If it is in your team, you’re doing it wrong.
This person could be called many things. The Tester, the CRO, the UX specialist – whatever label you want to slap on it. What it boils down to is that this person turns websites in to money printing machines.
Another one of those hybrid minds, the Conversion Optimiser is both technically proficient, lyrically lenient, and graphically gifted. Using varied methodologies, including A/B split- and multivariate-testing, this person can wring every last drop of conversion rate from a website.
More than that, this person understands the needs and desires of an online audience, and knows what it takes to satisfy.
Facebook is their home turf. Twitter is their idea of fun. They have more Tumblrs than you can imagine. And they Instagram every snack and shiny object in their lives.
This is the Social Media Manager, and they build communities. They manage your clients’ social media accounts, and they flit between personalities quicker than you can type.
Whatever character a client wants to adopt when it speaks with its customers online, your Social Media Manager effortlessly finds the right tone of voice for those tweets, Facebook posts, and blog comments.
‘Earned Media’? ‘Inbound mar-…’ *coughvomitcough* ? GTFO. Paid advertising is where it’s at, and the PPC specialist knows this like no other.
Google AdWords, Microsoft Adcenter, Facebook Advertising – where there’s a pay-per-click model in sight, the PPC specialist moves like Jagger.
From creating positive ROI feedback loops from click to conversion, to building the perfect Facebook customer segment for maximum impact, the PPC specialist is your paid advertising master.
This person has been there, done it, and has all the t-shirts you’ll ever need. The Email Marketer is the classicist of digital marketing. It’s the oldest online marketing discipline around, and this person knows how to make it sing.
From crafting the perfect headline to building powerful subscriber segments to send personalised offers to, the Email Marketer puts the lie to the naysayers that have declared their discipline dead. Email marketing works, bitches, and this person proves it every single day.
Whether it contains 400 or 400,000 email addresses, the Email Marketer will transform your subscriber list in to a free-for-all fundraiser.
For most people a 500-column pivot table is a nightmare. For the Web Analyst, it’s a wet dream come true. Custom reports for breakfast, event tracking at lunch, attribution modelling for dinner, with the occasional statistical anomaly as a snack – the Web Analyst eats data at every opportunity.
This person is your data junkie, the one who makes sense of all those rows and columns of numbers and metrics. A good web analyst goes beyond the data and gives you actionable insights to improve your digital strategies. They can tell you what works and what doesn’t – though they may not necessarily know why.
Stuff has to look pretty. It has to have pizazz. It needs to sparkle and shine. That’s where the Graphic Designer comes in.
Is your email newsletter too boring? Is your landing page lacking that special feeling? Is your checkout process a dull off-the-shelf affair? The Graphic Designer will polish those turds and make them look like truffles.
Often derided as Steve Jobs-worshipping, crayon-wielding poseurs, good graphic designers nonetheless add immense value to your team. Nothing beats that moment when the client’s eyes widen and they go all ‘ooh, shiny!’
That person is your Front-End Coder, and they make it all happen. There are as many coders as there are fake eyelashes at a Lady Gaga concert, but never make the mistake of thinking them expendable. They know things.
Front-End Coders are your front-line troops, and you need motivated and well-equipped soldiers to win battles.
With all that talent – and the associated egos – you need someone to make sure the train stays on its rails. You need a leader, a person who knows exactly how to keep the troops motivated and pointing in the right direction.
That’s your Chief, and they go by a variety of names: Digital Directors, Managing Directors, Head Honchos, Chief Operating Officers, or whatever other job title they deemed worthy enough.
Chiefs come in all shapes and sizes, from the quiet hands-off puppeteer to the larger-than-life leading-from-the-front general. But they all have one thing in common: they inspire and empower your team to be the best it can be.
What does your perfect digital marketing team look like? Leave your thoughts in the comments.