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Articles around customer service


Defining and Responding to Digital Relationships

16 September 2014

Understanding digital relationships with stakeholders and building those is part your job. Have you thought about the types of relationships you have?

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Social Customer Service

The Instant Feedback Dilemma – Why Social Customer Service Is a Double-Edged Sword

20 March 2014

Social customer service has exploded over the last few years... some get it right, some get it horrendously wrong. Matt Beswick dives in deep.

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Social Media and Customer Service: Not as Easy as it Looks

21 February 2014

For many brands Social Media seems to be the place where they can 'fix' what's wrong with their customer service. It's not as easy as it looks though.

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