Google+ : The First Responses from the Expert Marketeers

The ink is still fresh, only a few actually have access, but there is no denying it: Google + is here. Tons of articles and posts already being published, some think its a big succes, others think Google just launched their newest social failure. We’ve asked several experts in the industry about their first thoughts, we asked them if they thought it will be succesful. Find them below, and when you are done: give us your opinion!

Barry Schwartz, SERoundtable

“Successful in that it would overtake Facebook within a year or two? My answer is no.
Successful in that Google will keep Google + around for a year or two? My answer is yes. “

Tom Critchlow, Distilled

“I truly believe this will succeed, fundamentally because the product is something I desperately WANT to use. It’s not just shiny and new but it’s something that has been missing in the way I interact with my friends and my contacts. Google is rolling it out in an intelligent way and I think this might be a big success for them”

Kelvin Newman, Sitevisibility

“Google launching another social product, are we doing this again? I suppose if they throw enough mud at the wall, at some point it will stick. Will this one be the one? I know they cartainly hope so. But as a geek if I struggle to get my head around how it’s going to work that doesn’t bode well for mass adoption.”

Samuel Crocker, OMD

“My honest opinion is that it is addressing a problem that I’ve long held with social media in that, effectively I use Facebook for friends and family and Twitter for business related sharing and conversation but it’s a bit like maintaining split-personalities to a certain degree, it’s a huge time-suck and it’s a bit of a pain. Whilst I don’t have a lot of faith given a great deal of Google’s recent product launches (certainly within the social space) I think that if they can get a critical mass and get over the growing pains this could be wildly successful. With that said, I think they’ll struggle and to be successful (i.e. genuinely begin to reclaim traffic from Facebook) I think it is moderately unlikely – chance of success: 35% chance I’d say.”


Although I don’t have a lot of faith in Google on this one, I think if hey can avoid the whole “fail fast” mentality this definitely seems to fit a need in this space or a true gap in the market rather than a perceived one – so this time it is more about execution rather than trying to re-invent the wheel.

Li Evans,

“I think we are going to have to wait to see how Google develops Google+, on the surface without actually seeing how it’s being used and only reading what Google’s serving out to the media services, this is definitely not a “Facebook Killer”. As with +1, Google’s other social media property, there’s no incentive for people to be honest and share, like there is with Facebook . If Google can show the definite value of utilizing Google+ in the ways Facebook does, then we have an entirely different ballgame – right now, Google’s not even in the same ballpark as Facebook.”

Eduard Blacquiere, Orange Valley

“I think Google+ is the company’s best social bet so far. Its success might be that the user interface shows enough familiarities with known social platforms (especially Facebook), which previous social initiatives lacked. Although I think that things like selective sharing (through Circles) and a Skype competitor (Hangouts) are of added value, I do not expect many people to permanently switch from their trusted current social environment to Google+.”

Dixon Jones, Receptional

“I think this time Google+ WILL be highly successful. I think if you use Google (and who doesn’t) it will get quickly very unusable without opting into plus.”

Andrew Girdwood, BigMouthMedia

“It’s early days but Google+ feels like a winner. My reaction, my gut feeling, is that I want to be out of the queue and in the project. I don’t think this will be like Google Wave which left you looking for contacts or like Google Buzz which was too much too soon. This feels more like Gmail – which was perfect.

Google+ feels like a platform for +1. This might well be the effort Google needs to help close the “circle” between search and social, or at least narrow the gap.”

Will Critchlow, Distilled

“I want it to be successful. I hope it will be. I think there is a lot of benefit to bringing social and search closer together. A lot will depend on the execution, but I’m more bullish about this than any previous Google social tool.”

Annabel Hodges, OMD

“I think the success of Google+ will partly depend on the amount of time and effort gone into it. Consider how long Google Mail was in ‘Beta’ compared to the haphazard roll out of the Google Wave flop. Can it ‘replace’ Facebook? I do think people will need a good reason to increase the noise in their already hectic social signals – we are being swamped and are much less interested in yet more options.

Having said that, from what we’ve seen Google do seem to be going about this in the right way – giving tasters, increasing appetite and pimping out crucial popular areas like ‘Sparks’ and ‘Hangouts’. Additionally with the toolbar it will be ever present, far beyond its own platform, thereby pulling in a huge pre-existing audience.”

Kevin Gibbon, SEOptimise

“Like all new Google social product launches, I think you have to be sceptical over whether or not Google+ will be successful. To date they’ve just had too many failed attempts at making social work that it’s clearly a huge challenge to shift the way users currently interact on sites such as Facebook and Twitter.

That doesn’t mean they can’t do it though – and it’s obviously a key focus for Google to move into. Having looked at the announcement and demos, the features such as Sparks and Huddle all sound like great ideas once you’re signed up – but I think the challenge is getting people signed up in the first place. On it’s own maybe that’s not quite enough yet.

But having said that, one thing which could be significant is Google circles. Personally I’ve found Facebook to have become a bit of a balancing act between friends and professional contacts (and those which are both). Yes, you can setup groups with different permissions in Facebook – but it’s not the best system and who really has the time for that? It’s far too fiddly and really not that good!

Having spoken to people in a similar situation, I’m clearly not the only one thinking like this and many have either removed or are contemplating removing their profiles as a result. So if people are now getting towards the point of leaving Facebook, and if Google+ can get the things right where Facebook are seemingly going wrong, then there could be a great opportunity to capitalise on these users and start building a wave (not that one!) of new users in the same way that Facebook and Twitter did in the early days.

But I think it’s important not to get carried just yet, it is still in beta at the moment – and there’s a huge amount of work involved if they’re going to get anywhere near that tipping point of users for it to really take off and challenge Facebook and Twitter. It will certainly be interesting to watch how this develops over the coming weeks though!”

UPDATE: We have some more expert opinions joining us. Find below the opinions of Marcus Tandler, Ciaran Norris and Rand Fishkin

Marcus Tandler – Mediadonis

“I think Google+ is here to stay, because it will be so well integrated into your search experience, that you probably just won´t be able to look away. I don´t really see Google+ as a product, but more as the final approach from Google to become more social. And since Google´s social success is now a new multiplier to staff bonuses, you can be sure, that every single employee will be on his toes to make Google+ a success story.”

Ciarán Norris, Head of Digital, Mindshare Ireland

“It’s always hard to predict whether a service will succeed or not, particularly without having used it extensively. However the signs are that this is Google’s best attempt yet, and certainly looks to have a brigher future than Buzz or Wave. Allowing people to segment their lives into different Circles is, I think a smart one, but potentially confusing. If they can get over that, there’s no reason that this won’t work.”

Rand Fishkin – SEOMoz

“I’m going to go out on a limb and say that + will be Google’s most successful foray into social yet, and possibly even good enough to reach tens of millions of active users over the next 2 years. I won’t go as far as saying it will get to Facebook/Twitter/LinkedIn size usage (150million+) anytime soon, but I see real value in the “Circles” concept and in Google’s power to leverage search as a marketing channel for + (something they were unwilling to do with Wave/Buzz/Orkut/etc).”

So, what do you think?

Bas van den Beld

About Bas van den Beld

Bas van den Beld is an award winning Digital Marketing consultant, trainer and speaker. He is the founder of State of Digital and helps companies develop solid marketing strategies.

10 thoughts on “Google+ : The First Responses from the Expert Marketeers

  1. As one of Google’s biggest critics and one always eager to be a naysayer (or as others would call it, a cynic), I do concur with the general consensus here: this could be a winner. It just has a feel about it that seems right, because it fits with how we engage with people. Internally we compartmentalise our relationships, and Google+ enables us to bring this to our online relationships. This might actually work. This time, the mud might actually stick to the wall.

  2. Personally I think it’s down to the usability, something that Google has traditionally struggled with.
    If anyone has the reach to be able to get users to notice a new product it’s Google.
    The timing feels right, the thinking is sound, the videos look slick but will people actually find it easy to use and useful in an ongoing basis?
    Really difficult to call until we actually get to use it.

  3. It may be useful in some way, but i think, that start will be very hard. It’s hard to chase facebook, like it’s hard to chase Google. In my opinion, Google will be strong and popular, but not strong enough to detronize Facebook.

  4. I agree with Tom @Distilled, this ticks a huge box for me as I would love to be able to have everything under one roof. I hate that Facebook won’t let you have multiple profiles for different audiences but I love my current Facebook for family & fiends. I can’t see me moving from Facebook entirely unless all friends come too, I have too much invested in there but I can see me getting into Google+ for business purposes initially & if I like it I’ll drag my friends over. That’s what Google wants so critical mass has to be the key to success here.

  5. I’ll find it hard to adopt as I’m constantly logged into about 10 different Google accounts a day for various reasons

    interesting point by Dixon Jones though

    “I think this time Google+ WILL be highly successful. I think if you use Google (and who doesn’t) it will get quickly very unusable without opting into plus.”

    the flip side is, it may force users to go elsewhere, particularly the less tech savvy amongst us – if they persist with this it could be to the benefit of Bing

  6. This is what I call a nice selection of expert-views.
    I too like the circle-thing. Will Google+ be a great success? I would rather say that it is mandatory for Google to succeed with this here – and not to land another social failure. Last chance!

  7. Great cross section of views! I agree that I doubt it will see the same levels of proliferation as Facebook, etc, but I think that it will be a slow burner and one that will see a lot of success in the long term. I very much doubt Google will let this fail! I see it as a firm step towards the future of having a social fully integrated with search to heighten user experience (UX being Google’s golden aim).

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