Bas van den Beld

About Bas van den Beld

Bas van den Beld is an award winning Digital Marketing consultant, trainer and speaker. He is the founder of State of Digital and helps companies develop solid marketing strategies.

2 thoughts on “Social Media and Customer Service: Not as Easy as it Looks

  1. It was great for me the other day to contact my bank customer care via their Facebook page and my problem was solved instantly. In fact they even sent a follow up email to ensure everything was going smoothly and i think it is great to have several methods to relate with customers and now that Social media has become parts of our lives, it will be wise to also use Social media as a platform to manage your customers.

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