An Introvert’s Guide to Public Speaking

The idea of public speaking is a horrible prospect, especially for the introverted among us. Sam Marsden shares his tips on how to start speaking at conferences including how to prepare and what you should do afterwards.

KLM: Service is Sales

Service is Sales: How the customer is always right and how we are often wrong. Read about KLM’s current social commerce approach, which is -surprisingly enough- more about service than pure sales. A full summary of KLM Keynote presentation by Koen Spiers (Social Commerce Manager for KLM) at Reykjavik Internet Marketing Conference